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The IRS Oversight Board, in its just-released Annual Report to Congress, reports that electronic filing increased but customer service response times decreased in fiscal year (FY) 2011.

Record-Setting E-File Rates for 2011

  • 6/20/2012

Record-Setting Increase in E-File Rates

The IRS Oversight Board, in its just-released Annual Report to Congress, reports that electronic filing increased but customer service response times decreased in fiscal year (FY) 2011.

E-filing — The number of individual tax returns filed electronically increased from 98.3 million to over 111 million in FY 2011, representing the largest annual increase for individual returns since 2004.

Customer service — The level of service on IRS toll-free telephones during FY 2011 was 70 percent. This represented a drop of four percentage points over the 74 percent achieved in FY 2010.

IRS funding — The board expressed “great concern” about decreased resources to fund tax administration. “The board cannot predict that a breaking point will occur, but a continuation of current trends increases the risk that the IRS will experience serious problems in the future.”

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